Returns & Exchanges
hugsummer.com solemnly commit, if the products have any quality problems within 30 days, we company accept exchange or return them.
We do not accept returns on defective items, items ordered in error or items that simply did not sell.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
You are responsible for all shipping costs.
We reserve the right to refuse any return or exchange items once it is inspected.
If you request to return or exchange any item(s), please Contact us first to process your return or exchange.
We want you enjoy a happy and easy life. That’s our website’s mission. So if for whatever reason you're not happy with your purchase, you may return or exchange something within 30 days of delivery. Please follow the simple steps outlined below.
What’s Your Return Policy?
You may return a product for refund or exchange within 30 days of the delivery date(please note that this is not the report time for damage or defect). (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA number). See below for instructions.
If we shipped you the wrong product, or it arrived defective or damaged
We're sorry! We will send you a replacement, store credit, or refund you for your purchase.
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately. We will arrange for a prompt replacement and cover the shipping of the replacement item if the defect is reported within 30 days. If a defect is reported after 30 days, hugsummer.com is not responsible for return shipping costs. The customer will be required to ship the item back at their expense.
Please note that 30-day is the report time for wrong product, damage or defect. So we highly recommond you to check the stuffs ASAP when you receive the order, and contact us ASAP if anything happens.
If you ordered the wrong item, wrong size, or simply changed your mind
We will refund you for your purchase (minus the shipping cost), provided your purchase is in "as-new" condition and the purchased product was not noted as a clearance, close-out, gift certificates or non-returnable item (such as customized product).
Some things to note for this type of return:
you will be responsible for the return shipping cost of non-defective merchandise.Please note that the item returned must be in its original packing in salable condition and mailed in an appropriate size shipping box(please do not assemble or modify the product in any way).
Additional restrictions may apply, please contact us for more information.
If your merchandise has been carelessly damaged by yourself?
Replacements or repair will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. But you’ll have to be responsible for shipping costs and extra fees for parts if needed. Repairing is free for all items in warranty period.
Out of Stock or Discontinued Items: some products on our website are exclusive design and sold in a limited edition, that means only a limited number is available. So if you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the hugsummer.com Returns team and offered a suitable replacement or option for a store credit.
When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only.
IMPORTANT NOTE: There is NO RESTOCKING FEE applied to any returned item(s). However, Shipping and handling charges are not refundable.
How to Make a Return
To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please follow this procedure.
Go to the Order Management Section under your Account(Orders that eligible for the return,60 days old or less,will be marked in the list as eligible for return)
Selet the "Return" option for the order which you would like to return,and follow any additional instructions.
After you get your RMA number,you will have the opportunity to have a return shipping label generated for you.
If you have any question about this return policy, please feel free to contact us.
How long do returns take to process?
Return processing time depends on where the package being sent from, but a general rule of thumb is:
Packages sent via UPS take 7-10 business days
Packages sent via USPS take 10-13 business days